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Contact Customer Service

For all general inquires, you can reach us by filling out the form below,
or call us toll-free at 1-800-579-7734.

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Frequently Asked Questions

What is a Puzumi Puzzle?

It’s a versatile puzzle with multiple ways of solving it. You can train your mind with hundreds of challenges, create captivating art to showcase or even play fun strategy games with friends. It’s more than just a puzzle, it’s a Puzumi Puzzle.

What are they made of?

Every Puzumi puzzle is hand-crafted out of laser-cut Acrylic Glass. It’s a smooth, shatter-resistant material that is extremely durable, completely safe and looks absolutely stunning – like a work-of-art.

100% Made in America, by our partners at Kadon Enterprises.

How long does shipping take?

All orders are shipping from our Maryland Warehouse within 1 business day. Actual shipping times vary depending on your location. You’ll receive a Tracking Number with exact details, but these are the average shipping times:

United States – 3 to 5 Business Days
Canada – 4 to 10 Business Days
International – 1 to 2 Business Weeks

What if I lose a piece?

If you lose a piece, you can contact us and we’ll ship you a replacement as soon as possible. First replacement is free, further replacements vary in cost depending on the pieces lost.

What's your Refund Policy?

100% Satisfaction Promise. If you don’t absolutely love your puzzle, send it back and we’ll provide you with a refund. Please read our Full Return Policy for complete details and instructions.